CoCoshell - Frequently Asked Questions (FAQ)

What products does CoCoshell offer?

We offer a wide range of baby essentials including Jabla, frocks, co-ord sets, nappies, hooded towels, burp towels, washcloths, and diapering essentials.

Are your products safe for newborns?

Yes. All CoCoshell products are made using soft, breathable, and baby-friendly materials suitable for newborns and toddlers.

What sizes are available?

We offer sizes from newborn (0–3 months) up to 18–24 months, depending on the product. Size guides are available on each product page.

How do I wash CoCoshell products?

Most items are machine-washable. Use mild detergent, cold water, and avoid harsh chemicals or bleach. Always refer to the wash-care label for specific instructions.

Do you offer COD (Cash on Delivery)?

Yes, Cash on Delivery is available for most locations across India.

What are the shipping charges?

We offer free or minimal-cost shipping depending on your order value and location. Final charges will appear at checkout.

How long does delivery take?

Orders are typically delivered within 3–7 working days, depending on your pin code and courier availability.

Can I return or exchange a product?

Yes. We accept returns/exchanges if the product is unused, unwashed, and in original packaging. Please check our return policy for detailed guidelines.

How do I track my order?

Once your order is shipped, you’ll receive an SMS/Email with a tracking link. You can also track it under “My Orders” on our website.

Do you have combo sets or value packs?

Yes! CoCoshell offers combo packs like Jabla + Shorts, Jabla + Nappy, and Frocks + Nappy, along with towel and washcloth sets.

How can I contact customer support?

You can reach us through WhatsApp, email, or the Contact page on our website. We typically respond within 24 hours.

Do you offer gift packaging?

Yes, we offer gift-friendly packaging on request. Ideal for baby showers, newborn gifting, and special occasions.

Are your products unisex?

Many items are unisex. You can also browse dedicated sections for baby boys or baby girls based on designs.

How quickly does it dry?

he muslin fabric dries much faster than thick towels, which makes it convenient for daily use and travel.

Why is the towel so thin?

Muslin cotton towels are made to be gentle, lightweight, and safe for newborn skin. Thick towels can feel heavy and hot, while muslin towels allow your baby’s skin to breathe.

Will this towel keep my baby warm after a bath?

Yes. While the fabric is thin and airy, the hooded design keeps your baby snug and prevents chills. For cooler climates, you can layer with a blanket for extra warmth.

Do you offer bulk or wholesale orders?

Yes, CoCoshell supports bulk orders for gifting, newborn hampers, hospitals, and resellers. Contact us directly for pricing.

How often do you restock items?

We restock popular products regularly. Follow our Instagram/WhatsApp updates.